Privacy Policy
Last updated: February 25, 2026

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Boland Cellar operates this website and online store (bolandcellar.co.za), including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. Boland Cellar is powered by Wix, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

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1. Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. This does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services and where you live, we may collect the following categories of personal information:

• Contact details: name, physical address, billing and shipping address, phone number, and email address

• Financial information: payment method, transaction confirmations, and payment history

• Account information: username, password, preferences, and settings

• Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

• Communications: information you provide when contacting customer support

• Device information: device type, browser, IP address, and unique identifiers

• Usage information: how and when you interact with the Services

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2. Sources of Personal Information

We collect personal information from the following sources:

• Directly from you when you create an account, place an order, contact us, or otherwise provide information

• Automatically through the Services using cookies and similar technologies

• From service providers who process information on our behalf

• From partners or other third parties

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3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services

• To process payments, fulfill orders, manage accounts, remember preferences, arrange shipping, handle returns and exchanges, enable reviews, and personalize your shopping experience.

• Marketing and Advertising

• To send promotional communications by email, SMS, or post, and to show relevant advertisements based on your activity and purchases.

• Security and Fraud Prevention

• To authenticate accounts, secure transactions, investigate suspicious activity, and protect our Services and customers.

• You are responsible for keeping your account credentials confidential and should not share your login details with others.

• Communicating with You

• To provide customer support, respond to queries, and maintain our relationship with you.

• Legal Obligations

• To comply with legal requirements, respond to lawful requests, enforce our policies, and protect our rights and those of our users.

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4. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• To Wix and service providers who assist with IT management, payment processing, analytics, customer support, fulfillment, and shipping

• To business and marketing partners for advertising and promotional services

• When you request or consent to disclosure (for example, shipping providers or social media integrations)

• To affiliates within our corporate group

• In connection with business transactions such as mergers or restructuring

• To comply with legal obligations, subpoenas, or court orders

• To protect the Services, our rights, and the rights of others

Depending on your location, you may have the right to opt out of targeted advertising.

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5. Relationship with Wix

The Services are hosted by Wix, which collects and processes personal information to provide and improve the Services.

Information submitted to the Services may be transferred to Wix and to third parties located outside your country of residence in order to provide and improve the Services.

Wix may use information from your interactions with our store and with other merchants on its platform to provide enhanced features. In these circumstances, Wix is responsible for the processing of your personal information related to those features and for responding to requests to exercise your rights over such data.

For more information, you may review Wix’s Privacy Policy and related data rights resources.

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6. Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external sites. Any information shared on public or semi-public platforms may be viewed and used by others without limitation.

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7. Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

If you believe a child has provided personal information, please contact us so that we may delete it.

We do not knowingly sell or share personal information of individuals under 18 years of age.

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8. Security and Retention of Information

No security system is completely secure, and we cannot guarantee absolute protection of your information.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

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9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to access personal information we hold about you

• Right to request deletion of your personal information

• Right to correct inaccurate information

• Right to data portability

• Right to manage communication preferences

You may unsubscribe from marketing emails at any time. Transactional and account-related emails may still be sent.

We may need to verify your identity before processing requests. Authorized agents may act on your behalf with proper proof of authorization.

We will respond to requests within the timeframes required by law and will not discriminate against you for exercising your rights.

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10. Complaints

If you have concerns about how we handle your personal information, please contact us. You may also lodge a complaint with your local data protection authority where applicable.

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11. International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence.

If transferred outside the European Economic Area or the United Kingdom, we rely on recognized legal transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this website with an updated “Last updated” date and notice where required by law.

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13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Boland Cellar
Website: bolandcellar.co.za
Email: info@bolandcellar.co.za
Address: Noord Agter Paarl, Paarl, 7646, South Africa
Phone: +27 (0)21 862 6190