(Last updated on 22 June 2014)
This website may include links to other companies’ websites and other third party services that have privacy policies of their own, including, for example, various social media platforms. We recommend that you also read these websites’ policies. We will not be held responsible for any negative consequences, legal or otherwise, that may result from your use of any third party websites or services.
What information is personal information?
What type of information do we collect?
Newsletter subscription information:
If you elect to subscribe to our newsletter, without opening an online customer account on this site, you will be asked to provide certain personal information, including your first name, surname, and your email address. We may also ask you for other personal information, such as your gender or age, and/or may ask you to complete a customer information questionnaire relating to your lifestyle choices and preferences. Providing this additional personal information and/or completing the questionnaire will be voluntary.
Account and customer information:
When you open an online account in order to shop on this website, you will be asked to provide certain personal information, including your first name, surname, gender, delivery address, billing address, telephone number(s), email address, company (if applicable) and credit card or debit card information. We will not store any of your credit card or debit card information on our servers, but will retain a unique code which will allow you to place future orders without having to provide all of your credit card or debit card information again.
We will also collect information from your online customer account relating to your purchases of products available on this website. We may also ask you to complete a customer information questionnaire relating to your lifestyle choices and preferences, which will form a part of your online customer account, although completion of this questionnaire will be voluntary.
This website, our online services, email messages, and advertisements may also use “cookies” and other technologies such as tracking tags and web beacons for the purposes of processing information and for monitoring the effectiveness of this website, its search engines and advertisements.
We may also use web beacons and tracking tags which enable collection and storage of certain information about your computer or device during your visit. Web beacons do not typically collect any information other than what your browser provides us with as a standard part of any internet communication. Instead, the information that we may process includes: your internet protocol (IP) address, access times, the website you linked from, your computer’s operating system, your browser type and the address of any referring sites as well as pages you have visited and any other content that you have viewed. This information does not allow us to identify individual users personally, and is used to improve our services and is solely for the purpose of collating generalised demographic data of our online users, such as geographic areas of our visitors and visitor browsing patterns.
How is your personal information used?
Email newsletters: we will use your customer subscription information so as to send you email newsletters, if you have subscribed to the email newsletter service. We may also process any other personal information that you have provided to us in order to personalise our offerings to you, and to provide you with a service that is more relevant to you (e.g. to recommend certain products, and/or to send you a newsletter with customised content and advertising).
Provision of products and services: we may use your personal information to identify you as an individual customer, to charge you for your purchases, to deliver your purchases to you, to send you confirmation of any purchases may through this website, to respond to your queries, complaints and requests, to otherwise process your existing orders and purchases, and to contact you for any other reason (to the extent that this is necessary). We may also use your personal information, including your special personal information, to ensure the functionality of our products and services, and to personalise our offerings and to provide you with a service more relevant to you (e.g. to recommend certain products, and/or to send you a newsletter with customised content and advertising).
Development of products and services: we may use your personal information to help us understand your needs and interests and to develop, deliver, and improve our products, services, content, and advertising. We will often use aggregate and statistical information in the development of our products and services. We may also use your personal information, including your special personal information, to personalise our offerings and to provide you with a service more relevant to you, for example, to recommend certain products, and to display customised content and advertising on this website. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications.
A database of customers: we may use your personal information, including your special personal information, to create a database of information about you, as a customer of this website. This database will be used to maintain details of existing customers, including contact information and previous purchases, so as to help remember you and your preferences in future transactions, and to facilitate a more convenient, efficient and customised service.
Communicating with you and marketing:
You will always be given an opportunity to opt-out of receiving our marketing communications. We will never share your personal information with third parties for their marketing purposes without your consent.
We may use your personal information to send important notices, such as communications about purchases, and changes to our terms and conditions and policies.
We may use the information that you provide and/or that is collected by us, when you open an online customer account, when you complete a customer information questionnaire, or when you make purchases through this website, to help us understand your needs and interests and to better tailor our services and communications to you (for example, to send you marketing information regarding similar products).
We may use your personal information to update you on the latest product announcements, services or promotions, or to send you an email newsletter (if you have subscribed for the email newsletter). If you do not want to be on our mailing list, you will always be given an option to opt-out of receiving these marketing communications.
We may use your personal information to communicate with you, for example, to provide information relating to our products and/or services you are using or to contact you for customer satisfaction queries. You will always be given an opportunity to opt-out of receiving these communications.
We may use your personal information for marketing or research purposes, for example, to conduct market research in accordance with applicable law.
How to opt-out
You can choose not to receive marketing communications from us at any time by either:
Using the unsubscribe facility in an e-mail or other electronic communication from us;
Sending an e-mail to: firstname.lastname@example.org; or
Writing to us at: PO Box 298, Woodstock, 7915
We will remove you from our marketing lists as soon as is reasonably practicable after you opt-out.
What information may be disclosed to third parties?
We will never share your personal information with third parties for their marketing purposes without your consent.
Mandatory disclosure: It may be necessary, to comply with any law, for the purposes of litigation, or to comply with requests from public and governmental authorities within or outside your country of residence for us to disclose your personal information.
Necessary disclosure: We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Further, if all or part of the business of WineCo is bought, sold or otherwise transferred, the personal information you provide or we collect, including sensitive personal information, may be transferred as part of the purchase, sale or transfer.
Collecting the data of minors
Our Online Terms and Conditions do not permit minors to make purchases or engage in other legal acts in relation to our products and services, unless otherwise permitted by applicable law. As such, we does not knowingly collect any information from or engage in any transactions with persons under the age of 18 years. Our databases may nevertheless contain personal information of persons under 18 years because it is not always possible for us to determine precisely the age of the user.
We take reasonable steps to ensure that the personal information we collect and store is accurate, complete and up-to-date. We also endeavour as best we can to delete any out-of-date, incorrect or unnecessary personal data.
You can help us ensure that your personal information is accurate, complete and up-to-date by logging into your account. Please remember that it is your responsibility to provide us with correct details as well as to update the personal information you previously provided to us in the event of any changes.
Cross-border transfers of personal information
We may transfer personal information outside of South Africa to servers which may be subject to different laws or requirements regarding the protection of personal information. In such cases, we will always take steps to ensure that your personal information is adequately protected. These steps may include concluding appropriate agreements or requiring that the appropriate technical, operational or security measures are put in place.
How do we ensure that your personal information is protected?
How long is your personal information retained for?
We will keep your personal information only for as long as is necessary to achieve the purpose for which the information was collected. For example, if you close your online customer account with us, we will delete the information that we collected from you in order to administer your online product purchases. If you tell us that you do not wish to receive information about new products we will delete your contact details unless we require your details for another purpose.
Changes to the Policy